Subscribe via RSS
Follow this link to subscribe in a reader.
Innovating Analytics - Word of Mouth Index: How the Next Generation of Net Promoter Can Increase Sales and Drive Business Results, ForeSee President and CEO Larry Freed's new book, is available at these retailers:
View Posts by Author
View Posts by Topic
Category Archives: Krystel Harvey
A year and a half ago I never would have thought of comparing the blockbuster movie and book, The Hunger Games, to customer satisfaction analytics. Who would? Well, while recently re-watching the movie, a silly thought squirmed its way into my head: what if all digital channel owners were more like Career tributes than the heroine, Katniss? Okay, so humor me for just a moment if you would. For those of you who are not as familiar with the movie or books, Tributes are those unlucky souls chosen through a lottery to represent their geological districts in a fight-to-the-death competition … Read More