Category Archives: Krystel Harvey

The Customer Experience Hunger Games

The Customer Experience Hunger Games

A year and a half ago I never would have thought of comparing the blockbuster movie and book, The Hunger Games, to customer satisfaction analytics. Who would? Well, while recently re-watching the movie, a silly thought squirmed its way into my head: what if all digital channel owners were more like Career tributes than the heroine, Katniss? Okay, so humor me for just a moment if you would. For those of you who are not as familiar with the movie or books, Tributes are those unlucky souls chosen through a lottery to represent their geological districts in a fight-to-the-death competition … Read More

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Let Them Eat Newsfeed

Let Them Eat NewsFeed

So the world is having a meltdown… Or so it would seem if you live in Silicon Valley, like I do, and have been gawping at stock prices going down faster than a fat kid running from Tony Perkis at Camp Hope (bonus points if you’re a Heavyweights fan). Zynga is down 40%. Facebook even more so, and continues to plummet. The companies that made us the cool kids on the playground – heroes kicking butt and taking names later while the rest of the country was riding the recession merry-go-round – are FAILING. It’s BAD. It’s not quite dot-com-bubble-bursting … Read More

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