Category Archives: Michelle Hertz

More than 600 companies and organizations around the world use ForeSee for a variety of reasons, including measuring the customer experience through various channels, such as web, mobile, social media, store, and contact center.  While it is not often talked about, some clients are finding value in using ForeSee for program or vendor management. Several ForeSee public sector clients use the business intelligence gathered via the ForeSee technology and analysis approach to manage their large-scale programs and ensure that a consistent (or minimum) level of service quality is delivered, while holding the various components within the program accountable.  These clients … Continue reading →