Category Archives: Randy Kish

Leveraging Satisfaction Analytics to Prepare Stores for 2013

foresee satisfaction analytics for stores bring the voice of your customers into the boardroom.

It’s the time of year companies begin planning for the next budget year.  Whiteboards are full of potential and ambitious initiatives conceived with the notion to reach company targets.  Proposals, vendor presentations and ROI exercises fill conference rooms from May to October, followed by internal review and continuous debate on where to spend limited budget and resources. All the while the execution of last year’s plan continues to plug along with everyone anxiously waiting with bated breath to see what the answers to “Did we get it right?” and “Will we do well enough to get the funds come February … Continue reading

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Driving In-Store Results

driving in-store results

In a recent Forbes article William McComb, the CEO from Fifth and Pacific (formerly Liz Claiborne), stressed that the store experience is even more important in today’s multi-channel, multi-device retail environment. “Retailers must be firing on all cylinders” was the phrase McComb used to describe effective execution of the store, web, mobile, and social channels. Since ForeSee is headquartered in Ann Arbor, Michigan approximately 40 miles west of Detroit – the automobile epicenter of the world (or, used to be, anyway) -  let’s take that car engine analogy even further. Hypothetically, if one cylinder was more powerful in driving the … Continue reading

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