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Innovating Analytics - Word of Mouth Index: How the Next Generation of Net Promoter Can Increase Sales and Drive Business Results, ForeSee President and CEO Larry Freed's new book, is available at these retailers:
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Category Archives: Glenn Cross
While celebrities and the like were recovering from award ceremony season hangover, capped off by the Oscars on Sunday night, the business world was gearing up for the 7th Annual Stevie® Awards for Sales & Customer Service on Monday night (February 25) in Las Vegas. There, I was happy to accept on behalf of ForeSee the Silver Stevie® Award in the Solutions Technology Partner of the Year category. ForeSee was nominated this year for the role that its customer satisfaction analytics play in helping organizations predict and improve future financial performance. ForeSee was originally founded to bring scientific measurement of … Read More
In the 2012 ForeSee Mobile Satisfaction Index: Retail Edition, we talk a little about web vs. mobile and saw some interesting results. In our research we discovered that just because you are a leader in the web space doesn’t mean you shouldn’t have to worry about your presence in the mobile arena. While Amazon.com leads both our ForeSee E-Retail Satisfaction Index: Spring 2012 Top-100 Edition and this newest mobile study, we noticed they have the largest gap between web satisfaction (89) and mobile satisfaction (84). We see the same with Walmart (82 for web, 78 for mobile) and Apple (85 … Read More