Category Archives: Matthew Dull

Usability Best Practices for e-Gov Mobile Web Experiences, Part 3

EGov Mobile Best Practices 1 Tap-Sized Buttons and Links

A note from the ForeSee Blog: click here to register for our E-Government Transparency and ACSI E-Government Q4 2012 Satisfaction Results webinar on Tuesday, February 19 at 2:00 pm ET. So far I’ve talked in depth about six areas of the mobile experience and best practices on how to execute them from a usability standpoint. In this final post of the series, I’ll take a look at phone-specific interfaces that play an important role in the citizen and consumer e-Gov mobile web experience. Tap-sized Buttons and Links Since visitors are typically navigating mobile sites with their fingers, sites should not … Read More

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Usability Best Practices for e-Gov Mobile Web Experiences, Part 2

Best practices for e-gov mobile sites

Last time, I took a look at some of the best practices for the mobile Web, including topics such as Mobile Site or Not Yet; Site vs. App; and Redirection. Here, I continue the discussion, covering the type of content that is appropriate for mobile sites and how visitors navigate through it. Full vs. Reduced Content An important question is “how much content should you have on your mobile site?”  A few years ago, mostly due to bandwidth and technical limitations, the answer was “minimal”—a few critical news or content bits and key functionality such as locators or calculators.  However, … Read More

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Usability Best Practices for e-Gov Mobile Web Experiences, Part 1

e-gov mobile app best practices 2

Many federal government agencies do not yet have mobile versions of their websites. Although that might be ok for now, it won’t be for very long. In a series of three posts, I will explore the best practices of providing a great mobile experience for citizens and consumers.  Today’s post covers the early questions you should be considering when thinking about mobile, and what that experience should be. Mobile Site or Not Yet? Not every e-gov visitor may need, want, or expect a mobile experience at this time, but that need is increasing ever more quickly. And sites not offering … Read More

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