Tag Archives: E-commerce

Showrooming: Browsing Fees? Really?

Showrooming not as bad as you think

So…when did window shopping become a crime punishable by a fine? I’m happy to pay a cover charge at the corner bar to experience a good local band, or at a museum to experience fine art. But to pay $5 just to enter my local grocery or electronics store is where I draw the line. Unfortunately, that is what some business owners are charging people as they enter their stores. Apparently this “just looking,” or browsing, fee will theoretically combat showrooming – when customers come to the store (the “showroom”) to look at the merchandise in person but then shop … Read More

Posted by Eric Head | Tagged , , , | Leave a comment

Customer Satisfaction with E-Commerce Continues to Rise

Customer Satisfaction ECommerce

Download ForeSee’s annual ACSI Annual E-Commerce Report here. E-commerce continues to be one of the highest-scoring sectors in all of American Customer Satisfaction Index (ACSI). And as e-commerce in the United States continues to increase exponentially every year so does the competition between companies trying to capture their share of the market. And this is great for the consumer as competition often results in better prices, more innovation, and higher customer satisfaction. Customer satisfaction with the e-commerce sector climbs again in 2012, scoring 81.1 on ACSI’s 100-point scale from 80.1 in 2011. The e-commerce measure is comprised of three online … Read More

Posted by Larry Freed | Tagged , , , | Leave a comment

The Good News About Bad News

Bad news is inevitable, but it’s the one thing we all try to avoid hearing or talking about. We live with the notion that if we can couch bad news as is, it gives us the perception that the world is a better place. My brother had this one-liner that I think sums it up:  A doctor says to a family, “the surgery was a success, however, the patient died.” If you’ve ever waited in a tremendously long line with money or credit card clenched in your fist to purchase a hot commodity (concert tickets, the latest iPad, Tickle-Me Elmo) … Read More

Posted by Jeff Dwoskin | Tagged , , | Leave a comment

Daily Deals Can Provide Value to Merchants

Although daily deal companies such as Groupon and Living Social are popular with consumers, their business model and even the validity of the deals they offer have come under a certain amount of attack lately from some retailers and industry analysts. This interesting dynamic of consumer acceptance vs. industry scrutiny urged us to study daily deals a little more closely. The resulting research and analysis is available for free download on our website here – but here’s a quick summary. What we discovered was while overall deal subscriptions dipped slightly from 65% to 60% since last spring (when we studied … Read More

Posted by Larry Freed | Tagged , | Leave a comment