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Tag Archives: E-Retail
Siteshowing: Defying the Norm…or Defining the New Norm
Every once in a while I come a across a situation where I can’t decide if it’s completely brilliant or utterly insane. Such is the case with Bonobos. With a pure play online clothing retailer such as Bonobos, the retailer runs the risk of having site visitors wishing they could try on the clothes before punching in their credit card number. Unable to do so, they find what they want on the retailer’s site, log off, and head to the closest department store (Macy’s, Neiman Marcus, Target, etc.) where they can discover similar styles (by other brands) to what they … Continue reading
Mobile Satisfaction Catching Up to Web in the UK
Click here to download the ForeSee Mobile Satisfaction Index (UK Edition 2012). Mobile is cementing itself into the causeways of everyday life and the momentum at which it is doing so is unparalleled, making it a force to be reckoned with in the retail world. So, to be blunt about it: company leaders who are not measuring the mobile customer experience are operating in the dark. It’s time to flip the switch and shed some light on a growing segment of customers who could otherwise be making purchases and recommending the company to friends and family members. With the release … Continue reading
Shining a Light on the Mobile Customer Experience
Download the report: The ForeSee Mobile Satisfaction Index, Holiday Retail Edition I have a toddler at home and to get up in the pitch black of the night without turning on the lights to check on him can be quite challenging sometimes. Maneuvering around toys (loud ones, squishy ones, ones with wheels, etc.) and furniture without the risk of injury (serious or otherwise) is definitely tricky. That’s how I feel about company leaders who are not measuring the mobile experiences they are offering their customers. By not doing so, they are simply stumbling around in the dark risking the chance … Continue reading
First ForeSee Luxury Index Available
In November and December 2012, ForeSee measured the top 100 e-retail websites during the holiday season, and for the first time we are extracting the luxury brands with a strong web presence to offer the ForeSee E-Retail Satisfaction Index: Luxury Brands – available for free download here. In the research we see that on average luxury brands score slightly lower than the top 100 aggregate: 78 vs. 79. Tiffany & Co., and Coach both scored an 80 on the study’s 100-point scale to lead the group. While 80 is the threshold for excellence and others come close, the reality is … Continue reading
Satisfaction with U.S. Holiday Online Shopping Stagnant
Today, ForeSee released its eighth annual E-Retail Satisfaction Index: U.S. Holiday Edition, an analysis of customer satisfaction with the largest online retailers (by sales volume, according to Internet Retailer) in the United States during the holiday shopping season. This year, for the first time, ForeSee expanded the list of measured companies from the Top 40 e-retailers in the US to the top 100. Read the full report now. Depending on who you listen to or read, it is estimated that about 39% of U.S. holiday shopping was done online this year, and U.S. consumers spent between 13% and 15% more … Continue reading
Posted by Larry Freed
Tagged E-Retail, ForeSee News, Holiday Shopping, Online Shopping, Original Research
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Online Retail Satisfaction in UK Sluggish
The sixth annual ForeSee Online Retail Satisfaction Index: UK Christmas Edition, an analysis of customer satisfaction with the top 40 online retailers in the United Kingdom during the Christmas shopping season, was released today. Download the full free report now. The most crucial element gleaned from this year’s study is that satisfaction with the retail online experience is not increasing as fast as UK consumers are adopting online shopping as their preferred way to engage with retailers. This could pose a problem in the long term. A Netsuite study reported in Internet Retailer Magazine predicted that UK shoppers would do … Continue reading
Posted by Larry Freed
Tagged E-Retail, Holiday Shopping, Online Shopping, Original Research, UK
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Mobile App Review: SavingStar Grocery eCoupons
This is the second in a series of blog posts evaluating the user experience of some of the top 10 shopping apps as rated by this June 2012 Nielsen study . The last post evaluated the Out of Milk Shopping List app for Android which allows users to organize products they need to purchase from the grocery store. Still evaluating shopping aids, let’s take a look at the SavingStar Grocery eCoupons app. Available to iPhone and Android users, this app helps customers take advantage of digital coupons at retailers whose loyalty card programs they use. A unique feature of this … Continue reading
Posted by Kamaria Campbell
Tagged E-Retail, Mobile, Mobile Monday, Online Shopping, Usability
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BANG! POW! BAM! SessionReplay Saves the Day
We talk a lot about the Super Consumer around here, with their powerful voices, acute and refined hearing, cloning abilities, and unlimited knowledge. It’s all true – they’re out there and they mean business. And, to top it off, they’re just a chiseled physique and a can of Shark Repellant away from a being considered real super heroes. I think, however, we forget to mention our own super capabilities, not to mention our understated charm and ability to help those in need. Although we’re not here to stymie the powers of the Super Consumer – they’re not the villains in … Continue reading
Posted by Jeff Dwoskin
Tagged Case Stories, Customer Satisfaction, E-Retail, ForeSee Solutions
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2012 Top 100 E-Retail Winners and Losers
Technology continues to move at lightning speed and that means consumers are only getting smarter, faster, and more powerful. That’s why it’s imperative for retailers to understand today’s super consumer, how they shop and – maybe most importantly – what makes them happy. Sure, technology will continue to change as will the way consumers use it to research, shop and purchase, but the one constant that will always remain relevant in the retail world is customer satisfaction. Research shows again and again that satisfied customers are more likely to make future purchases and to make recommendations, urging friends, family and … Continue reading
