Tag Archives: ForeSee Solutions

Award-Winning Answers

Answers.com and ForeSee Win Awards

As we hit the mid-year mark I want to take this opportunity to quickly celebrate some big wins we’ve logged as a company during the first half of 2014. We started off with a bang with a two-fer in February, when ForeSee was named “Technology Partner of the Year,” winning the 2014 Gold Stevie® Award for Sales & Customer Service. Then days later, our cxReplay for Mobile technology earned CUSTOMER Magazine’s “Product of the Year” Award. In May, we were beyond thrilled when two of our clients, Cars.com and Oppenheimer Funds, were recognized by the International Customer Management Institute (ICMI) … Read More

Posted by Don Morrison | Tagged , | Leave a comment

Three Reasons Why You Need to Measure the Mobile Experience Right Now

Measure the Mobile Customer Experience with ForeSee

When I joined the mobile team at ForeSee, I was surprised at how many clients used ForeSee to measure and improve the web customer experience on desktop but were not yet measuring the mobile experience. Even though they were getting a ton of value from measuring the web experience, they balked at a measuring the mobile experience because so few transactions were occurring in their mobile channel. Fair enough. Do I understand the logic? Yes. Do I agree? Here I must give a respectful but emphatic NO!  Let me explain why. 1. The world is moving toward mobile. Every client … Read More

Posted by Byron Biggins | Tagged , , | Leave a comment

How Nonprofits Can Increase Online Donations and Other Random Acts of Kindness

Increase Online Donations

by Kecia Brady, Marketing Representative, ForeSee In addition to being Presidents Day in the United States, it’s also Random Acts of Kindness Day. I like this quote from our first U.S. President, George Washington, which ties into the idea that it’s the little acts we do each day that add up to making a big difference: “The turning points of lives are not the great moments. The real crises are often concealed in occurrences so trivial in appearance that they pass unobserved.” The key word is unobserved. Each day, many people search for ways to make small but meaningful differences … Read More

Posted by The ForeSee Blog | Tagged | 1 Comment

U.K. Retailers and the Mobile Customer Experience Challenge


The ForeSee Experience Index (FXI): 2013 U.K. Retail Mobile Edition Now Available Download the Report As the uptake of mobile e-commerce increases in the U.K. and across the world, it’s important for retailers to understand just how far its significance extends beyond direct sales alone. As the ultimate ‘companion’ channel, mobile is with the consumer along every step of the purchasing pathway — at home and in the store, on the train and in the café. And according to one prediction, this year will see smartphone penetration reach 75% of the U.K. population. Thus, it’s incredibly important U.K. retailers get … Read More

Posted by Ben Stollard | Tagged , , , | Leave a comment

Announcing Answers Cloud Services: A Powerful Platform for our Clients

Answers and ForeSee

by David Karandish, CEO of Answers I’ve spent the past month working with the ForeSee and Answers executive teams on how best to enable ForeSee to meet the ever increasing needs of our clients. Through it all, we’ve been laser focused on ensuring that we provide the same high quality of service to current clients, while considering what additional products and resources would amplify our ability to help clients deliver on their business objectives. I’d like to announce a number of changes that will propel ForeSee to even greater levels of client reach and satisfaction. Effective immediately, we are restructuring … Read More

Posted by The ForeSee Blog | Tagged , | Leave a comment

Tailoring the Customer Experience to Spanish Speakers in the U.S.

Tailoring the Customer Experience to Spanish Speakers

With cultural differences come differences in needs, wants and expectations, and it’s up to organizations that cater to large international groups to ensure they are providing the right experience to the right audience. An August 2013 study published by the Pew Research Center found that the number of Spanish speakers in the U.S. has grown rapidly in the last few years and continues to grow. According to an analysis of the 2011 American Community Survey, a record of 37.6 million people ages five years and older speak Spanish at home. In addition, Spanish is the most spoken non-English language in … Read More

Posted by Silvina Diaz | Tagged , , | Leave a comment

ForeSee Federal Government Mobile Benchmark

ForeSee's Mobile Government Benchmark

ForeSee’s mobile practice hits another milestone with the launch of the Federal Benchmark of mobile sites and apps for its clients. Just the fact that there is a mobile benchmark for these organizations is huge accomplishment, meaning more and more federal government agencies, departments and organizations are actually measuring the mobile experience, which shows federal leaders are understanding the value this digital medium has in interacting with the citizen. The satisfaction score of these federal government site and app visitors are starting strong out of the gate and showing higher average scores than other industry sectors measured by ForeSee. The aggregate … Read More

Posted by JJ Cramer | Tagged , , , | Leave a comment

Usability Perspective: 5 Financial Services Login Tips for a Better Customer Experience

Financial Services Customer Experience Login Tips

Any bank, insurance agency, investment firm, or other financial services institution will tell you that one of the most common task (if not the most common) driving visitors to the site is the ability to log in to their account. Because logging in is such an important key task, it is important that the process be as clear, streamlined, and usable as possible. Here are 5 different ways you can enhance the usability of your login process: 1.) Make login the most prominent thing on homepage by providing the fields directly on the page Because so many of your customers … Read More

Posted by Kathy Totz | Tagged , , | Leave a comment

It’s Just Not in the Budget…

When it's just not in the budget

“I am putting together a budget.” “It’s just not in my budget.” “We really need to budget for that.” Sound familiar? Like many people in the world today, I, too had to sit down and put together a budget for my family. I had been putting this off for quite some time as I believed it to be a very unpleasant process. Plus, and I did not want to be held to a set of rules that would determine what I could and could not purchase on a daily basis. I also knew deep down that this was going to … Read More

Posted by Kevin Gates | Tagged , | Leave a comment

Post-NRF Next Steps: 3 Things Retailers Need to Address in 2014

Today's Customers are Multichannel

With the National Retail Federation’s (NRF) “Big Show”– a blitzkrieg of sorts, throwing the latest retail technology, toys, tips and strategies at attendees – behind us many of you may be wondering: What do I do now? The Big Show is a phenomenal event for retailers without question and is a great one for us. Actually, ForeSee team members were still meeting with people Tuesday afternoon while cranes were tearing down the booths around us. But it can be a little overwhelming for retailers once the dust settles and they get back to business as usual the following days. Reflecting … Read More

Posted by Eric Head | Tagged , , , | Leave a comment