Tag Archives: UK

UK Retailers Slide in Customer Satisfaction

The ForeSee Experience Index (FXI): 2013 UK Retail Edition | Download the Report

The ForeSee Experience Index (FXI): 2013 UK Retail Edition Now Available  Download the Report The UK is arguably emerging as the number-one internet shopping nation in the world. An October 2013 Eurostat Commission study found that 82% of the country’s internet users regularly shop online, the highest proportion among all 28 member states.  At the same time, the rapid take-off of online food and grocery shopping in the UK has reportedly moved it ahead of the US overall, according to Mail Online. This makes it especially disturbing to see a fall in satisfaction levels among UK online shoppers in this … Read More

Posted by Ben Stollard | Tagged , , , | Leave a comment

Flying High on High Street with Great Customer Experience

ForeSee and House of Fraser win Retail Week Technology Award

As one of the most recognisable names on High Street, House of Fraser has been committed to providing customers with top-notch service and quality for over 160 years. Recently, the UK retailer was recognised for its customer experience efforts at the BT Retail Week Technology Awards in London that celebrated the industry’s achievements over the last year. During the event, House of Fraser and ForeSee were together named award winners for the Insight Solution of the Year – a category recognising the best uses of data and analytics in the retail industry. House of Fraser and ForeSee beat out many … Read More

Posted by Ben Stollard | Tagged , , , | Leave a comment

UK: Retail and Travel Websites Outperform Product Sites

One of the things our clients tend to really like is our benchmarks. Because we measure so many companies in so many categories, we can tell organizations how they compare to their peers, to best-in-class websites, etc. Here’s how the benchmarks work: ForeSee’s methodology calculates reliable and sensitive customer satisfaction scores for each company in a category, all on a 100-point scale. We then average all those scores. It’s quite an eye opener! Clients can compare their scores against a meaningful standard that represents their peers, while the confidentiality of the individual websites’ scores is protected. Here’s what we found… … Read More

Posted by Mansoor Malik | Tagged , , , | 1 Comment